Expression of interest: role · OC-ROLE-2026-006
Household and Partnership Success Lead
An Australian consumer AI start-up. An Australian start-up building an AI assistant for everyday household shopping, in private beta with real households. Its name is shared with shortlisted respondents once they agree to keep it confidential.
Look after households from their first message to a weekly habit, and run day-to-day relationships with the start-up's retail, brand and payment partners.
Context. Households talk to the product in a chat app, and AI agents handle most routine replies. Trust is the product: households let it spend their money. This person is its human face for households and partners alike.
Why it matters. Households stay when they trust the service, and partners commit when the relationship is well run. Both decide whether the start-up grows.
What we're looking for
- Customer success, support or account management in consumer technology, retail, delivery or marketplaces
- Warm, clear written communication, especially in chat
- Experience managing partner relationships day to day
- Calm judgement with refunds, complaints and sensitive personal information
- Comfort working with data and AI tools
Scope
- Onboard and support households, with AI agents handling routine replies
- Turn household feedback into clear product priorities
- Run day-to-day relationships with retail, brand and payment partners
- Own trust and service standards: refunds, escalations, privacy requests
- Report household health and partner performance to the founder
How responses are assessed
- Household care and service judgement (35%)
- Partner relationship management (25%)
- Communication (25%)
- Fit with an AI-first team (15%)
Timeline
- Applications close, 5pm AEDT: 2026-11-20
- Interviews: 2027-01-11
- Offer: 2027-01-22
Responses are confidential and assessed by a panel against the published criteria.